These Terms and Conditions govern the use of the Crown Casino online products and services (the “Services”) made available to residents of Australia by Crown Casino (the “Company”, “we”, “us”, “our”). By accessing, registering or using any part of the Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, our Privacy Policy and any additional rules or policies referenced herein.
1. Eligibility and Jurisdiction
The Services are intended solely for individuals who are at least 18 years of age and who are legally permitted to access online casino and related products under the laws of their state or territory in Australia. By creating an account or using the Services, you represent and warrant that you meet all applicable age and legal requirements and that you are acting on your own behalf and not on behalf of any other person or entity.
You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations and directives in Australia and, if applicable, in any other jurisdiction from which you access the Services. We do not make any representation that the Services are appropriate or lawful in locations outside Australia, and any access from outside Australia is at your own risk and may be subject to additional restrictions.
2. Account Registration and Security
To access certain features of the Services, you may be required to create an account by providing accurate, current and complete information as requested in the registration process. You agree to update such information promptly to keep it accurate, current and complete at all times. We reserve the right to suspend or terminate your account if any information you provide is or becomes false, misleading or incomplete.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your login credentials or to comply with these security obligations.
3. Verification and Know Your Customer (KYC)
We may conduct identity, age, address and payment method verification checks at any time, including upon registration, prior to processing withdrawals or when required by applicable Australian laws and regulations. You agree to provide any documents or information reasonably requested for verification purposes, which may include copies of identification documents, proof of address and evidence of ownership of payment instruments.
Until verification is completed to our satisfaction, we may restrict your ability to deposit, wager or withdraw funds and may suspend access to certain Services. If you fail to provide the required information or if we are unable to verify your details, we may close or suspend your account and, where required by law, retain or return funds in accordance with regulatory obligations.
4. Responsible Use and Prohibited Activities
You agree to use the Services solely for lawful purposes and in accordance with these Terms and Conditions. You must not engage in any fraudulent, collusive, manipulative or otherwise abusive activity, including but not limited to using automated systems, exploiting software errors, using multiple accounts, impersonating another person or allowing third parties to access your account.
We reserve the right to investigate any suspected breach of these Terms and Conditions. Where we reasonably believe that you have engaged in prohibited activities, we may suspend or terminate your account, void or withhold winnings, cancel transactions and report the matter to the relevant authorities or regulators in Australia.
5. Deposits, Withdrawals and Payments
All financial transactions must be conducted using payment methods made available in the Services and held in your own name. By initiating a deposit or withdrawal, you authorise us and our payment processors to process the transaction in accordance with your instructions and applicable Australian financial regulations.
Deposits are credited to your account once confirmed by the relevant payment provider. We do not guarantee processing times and are not responsible for delays caused by third-party financial institutions. Withdrawals may be subject to internal reviews, verification checks, minimum and maximum limits, and applicable fees, which will be disclosed where relevant within the Services.
6. Bonuses, Promotions and Loyalty Programs
From time to time, we may offer bonuses, promotional offers or loyalty programs subject to specific terms and conditions (the “Promotion Terms”). In the event of any inconsistency between these Terms and Conditions and the Promotion Terms, the Promotion Terms will prevail in relation to the applicable promotion.
Bonuses and promotional benefits may be subject to wagering requirements, time limits, game restrictions and other conditions. If you participate in a promotion, you agree to review and comply with all applicable Promotion Terms. We reserve the right to amend, suspend or withdraw any promotion at our discretion, subject to applicable regulatory requirements in Australia.
7. Intellectual Property
All content, software, trademarks, logos, graphics, interfaces and other materials made available through the Services are owned or licensed by the Company and are protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial purposes only.
You must not copy, modify, distribute, sell, reverse engineer, decompile, disassemble or otherwise exploit any part of the Services or any related intellectual property, except as expressly permitted by these Terms and Conditions or by mandatory provisions of applicable law.
8. Service Availability and Technical Issues
We aim to ensure that the Services are available and operate in a reliable manner; however, we do not guarantee uninterrupted or error-free access. The Services may be temporarily unavailable due to maintenance, upgrades, technical issues or circumstances beyond our reasonable control.
In the event of a technical malfunction, including but not limited to system errors, game interruptions or display inaccuracies, all affected transactions and outcomes may be voided or adjusted in accordance with our internal policies and applicable regulations. We are not liable for any indirect or consequential loss arising from technical issues, to the extent permitted by Australian law.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability to you in connection with the Services and these Terms and Conditions is limited to the amount of funds you have deposited into your account with us during the six-month period immediately preceding the event giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under Australian consumer law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that you may have as a consumer which cannot be lawfully excluded.
10. Privacy and Data Protection
We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable Australian privacy and data protection laws. By using the Services, you consent to the collection and processing of your personal information for purposes including account administration, security, regulatory compliance, responsible gambling measures and the operation of the Services.
You have certain rights in relation to your personal information under Australian law, which may include rights of access, correction and, in some circumstances, deletion. Details of these rights and how to exercise them are set out in our Privacy Policy, which forms part of these Terms and Conditions.
11. Suspension, Termination and Account Closure
We may suspend or terminate your account, or restrict your access to the Services, at any time where we reasonably believe that you have breached these Terms and Conditions, failed verification checks, engaged in unlawful or improper conduct, or where required by law or regulatory authorities in Australia.
You may request closure of your account at any time by contacting customer support in accordance with the procedures set out in the Services. Upon closure, any remaining real-money balance will be returned to you, subject to verification, applicable withdrawal procedures and any lawful deductions or withholdings.
12. Changes to These Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, business practices or the nature of the Services. Updated versions will be published within the Services and, where required by law, we will provide notice of material changes.
Your continued use of the Services after the effective date of any amendments constitutes your acceptance of the updated Terms and Conditions. If you do not agree with any changes, you must discontinue use of the Services and request closure of your account.
13. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Australia and, where applicable, the laws of the state or territory in which you are ordinarily resident. Any dispute arising out of or in connection with these Terms and Conditions or the Services will be subject to the non-exclusive jurisdiction of the courts of that state or territory and the courts of Australia.
Before commencing court proceedings, you agree to first attempt to resolve the dispute through our internal complaints process, details of which are available within the Services. We will handle complaints in a fair, timely and transparent manner in accordance with applicable Australian regulatory requirements.
14. Contact Information
If you have any questions regarding these Terms and Conditions, your account or the Services, you should contact our customer support team using the contact details provided on the Crown Casino website. Communications should include your full name, contact details and a clear description of your query or concern.